How long does delivery take?

Orders are delivered within 2-3 working days in the UK. European delivery takes 3-7 working days.

What are the shipping costs?

UK Mainland: £0 Free shipping 

EU Countries: £7.99

Are orders sent with tracking?

Yes, all orders include track & trace information sent via email.

Can I return my order?

Yes, you have 14 days from receipt to return items. Shoes must be unworn and in original packaging with tags attached.

How do I request a return?

Email contact@zoolary.com with your order number. We'll send you a returns label.

What payment methods does Zoolary accept?

Credit/Debit Cards, PayPal, Apple Pay, Google Pay and Klarna.

Is my payment secure?

Yes, we use SSL encryption for all transactions and are PCI-DSS compliant.

How can I reach you?

Email: contact@zoolary.com
Address: 123 High Street, London, WC1V 6GB, UK
Phone: +44 20 1234 5678 (Mon-Fri 9:00-17:00 GMT)